About the Client

SPAR is the largest supermarket chain in the world, with nearly 13,700 stores serving over 9 million customers daily and generating over €27 billion in annual revenue.

Problem

The SPAR supermarket chain required  a solution that would enable it to quickly and comfortably manage the flow  of order requests sent through the online store. It was also necessary to automate the product packing process.

Goal

To develop a mobile application that allows the user to view a list of categories with the products and add them to the cart.

Tasks

Mobile application development

Create a personal profile for store employee to manage online orders and integrate with retailer's software.
Improve order packing process

Automate the process and manage order status.
Increase productivity

Increase online store employee speed and shift productivity for order packing.

Solution

Development and implementation of a system for operational management of the point of sale, acceptance and processing of online orders.

Key Functionality

Accepting orders

An employee can accept new orders received through the online store.

QR code scanning

The application provides the ability to scan QR codes to quickly identify products or orders.

Order Status Management

An employee can update order statuses (e.g., "in process", "completed", "delivered", etc.) to track the current status of an order.

Integration with retailer software

The App integrates with SPAR retail software to enable collaboration and data exchange between the mobile app and the main store management system.

Result

1.5-2 times

SPAR Online Shop staff speed increased
42%

Order packing time reduced
30%

Order packing shift productivity increased
19%

Sales volume increased